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Search for land and property information Accessibility statement

This accessibility statement applies to content published on the https://search-property-information.service.gov.uk/ website (link opens in new tab).

This website is run by HM Land Registry. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We've also made the website text as simple as possible to understand.

Get advice from AbilityNet on making your device easier to use (link opens in new tab) if you have a disability (link opens in new tab).

How accessible this website is

We know some parts of this website aren't fully accessible:

  • some of the website's code may cause conflicts in the browser and with assistive technology

Feedback and contact information

Contact us if you need information on this website in a different format. For example:

  • accessible PDF
  • large print
  • easy read
  • audio recording
  • braille

We'll consider your request and get back to you in 5 working days.

Find out how to contact us (link opens in new tab).

Reporting accessibility problems with this website

We're always looking to improve the accessibility of this website. If you find any problems that are not listed on this page or think we're not meeting the accessibility requirements, contact the Customer Services Centre.

Online

Use our online contact form to send us a message (link opens in new tab).

Telephone

Telephone: 0300 006 0411

Welsh language: 0300 006 0422

Find out about call charges (link opens in new tab).

Address

HM Land Registry Citizen Centre,
PO Box 74,
Gloucester,
GL14 9BB

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS) (link opens in new tab).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or it you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us (link opens in new tab).

Technical information about this website's accessibility

HM Land Registry is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below (link opens in new tab).

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Some of the code may cause conflicts in the browser and with assistive technology. This means that the page may not work reliably for all users. This fails WCAG 2.1AA 4.1.1 success criterion (Parsing).

There's currently no estimated fix date for this defect. We'll update this statement if that changes.

You should still be able to navigate most of the website using speech recognition software and listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver).

Content that's not within the scope of the accessibility regulations

All content is within the scope of the accessibility regulations.

Disproportionate burden

HM Land Registry do not consider that any aspect of their services will fall into this category. Areas of non-compliance with the guidelines are detailed in other sections of this statement.

What we're doing to improve accessibility

We're continuing to test all pages in this service and will update this statement when anything changes.

Preparation of this accessibility statement

This statement was prepared on 2 February 2020. It was last reviewed on 27 August 2020.

This website was last tested on 23 January 2020. The test was carried out by an independant internal audit team using a purpose-built test suite.

We tested our main website platform, available at https://search-property-information.service.gov.uk/ website (link opens in new tab).

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