Accessibility statement for Search for land and property information
This accessibility statement applies to content published on the https://search-property-information.service.gov.uk/ website (link opens in new tab).
This website is run by HM Land Registry. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts
- zoom in up to 300% without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader
We're also aiming to make the website text as simple as possible to understand.
Get advice from AbilityNet on making your device easier to use (link opens in new tab) if you have a disability (link opens in new tab).
How accessible this website is
We know some parts of this website are not fully accessible:
- you may not be able to access all the information in a title plan PDF with a screen reader
you cannot access all of the content in a Title register with the keyboard only
the colour contrast between the map background and the radius is too low
you cannot use all the map features with the keyboard
some page layouts may change when you turn off CSS
some of the website's code may cause conflicts in the browser and with assistive technology
Contact us if you need information on this website in a different format like:
- accessible PDF
- large print
- easy read
- audio recording
- braille
Telephone
Telephone: 0300 006 0411
Monday to Thursday, 8am to 5pm (except bank holidays)
Welsh language: 0300 006 0422
Monday to Thursday, 8am to 5pm (except bank holidays)
Find out about call charges (link opens in new tab).
We can also provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.
We'll look into your request and get back to you in 5 days.
Technical information about this website's accessibility
HM Land Registry is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below (link opens in new tab).
Non-accessible content
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
You cannot access all of the information in a Title register with the keyboard only. To access everything you need, you should download the PDF copy.
This fails WCAG 2.1 A Success criterion 2.1.1 (Keyboard only).
Some of the code may cause conflicts in the browser and with assistive technology. This means that some pages may not work reliably for all users.
This fails WCAG 2.1 A Success criterion 4.1.1 (Parsing).
We currently do not have estimates of when we'll fix these defects. We'll update this statement if that changes.
You should still be able to navigate to most of the website with speech recognition software and listen to most of the website with a screen reader (including the most recent versions of JAWS, NVDA and Voiceover).
The layout of some pages changes when you turn CSS off.
This means that some content:
- is not in a logical order
- may repeat for users of assistive technology
This fails WCAG 2.1 A Success criteria 1.3.1 (Info and relationships), 1.3.2 (Meaningful sequence), 1.3.3 (Sensory characteristics) and 2.5.3 (Label in name).
We estimate that we will fix this defect by 22 September 2022.
Content that's not within the scope of the accessibility regulations
Online maps and mapping services
Title plan
Title plan PDFs you can buy and download are out of scope of the accessibility regulations.
Some users of assistive technology may not be able to access all information in the PDF. For example, the PDFs may not be structured in a way that's accessible to a screen reader. Most text from the title plan is available in HTML on the page you download the title plan from.
Search by map
The map search function on this website is not fully accessible.
For example:
- some users may find it hard to search as the colour contrast between the radius and the map background is not high enough
- you cannot use all the map features with a keyboard
- the page layout changes when you turn off CSS – this means that it may be hard to view the area you want to search on the map
We're working on how we can improve the accessibility of our title plans and map search function.
Disproportionate burden
We will ensure that our services are compliant with the accessibility regulations. Content that does not currently comply with the guidelines can be found in other sections of this statement.
What we're doing to improve accessibility
We're continuing to test all pages in this service and will update this statement when anything changes.
How we tested this website
We tested our main website platform, available at https://search-property-information.service.gov.uk/ (link opens in new tab).
This website was last tested on 29 March 2021. Tests were carried out by an independent internal audit team using a purpose-built test suite.
We will continue to test our website with users of assistive technology.
This statement was prepared on 2 February 2020. It was last reviewed on 16 December 2021.
Reporting accessibility problems with this website
We're always looking to improve the accessibility of this website. If you find any problems that are not listed on this page or think we're not meeting the accessibility requirements, report it to the Customer Support Centre:
Online
Use our online contact form to send us a message (link opens in new tab).
Telephone
Telephone: 0300 006 0411
Monday to Thursday, 8am to 5pm (except bank holidays)
Welsh language: 0300 006 0422
Monday to Thursday, 8am to 5pm (except bank holidays)
Find out about call charges (link opens in new tab).
Address
HM Land Registry Citizen Centre,
PO Box 74,
Gloucester,
GL14 9BB
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS) (link opens in new tab).